Sense AIQMS is an AI-driven call auditing and sentiment intelligence platform that automatically evaluates 100% of customer interactions to ensure consistent quality, reduce operational costs, and identify improvement areas instantly. Designed for BPOs, customer service centers, enterprises, and digital-first organizations, Sense transforms raw call data into actionable insights across quality, sentiment, and agent performance.
Audits 100% of calls with AI-driven scoring for accuracy and consistency — replacing sample-based manual audits.
Detects positive, neutral, and negative sentiments using tone and text recognition, and flags frustration or escalation risks.
Evaluates soft skills, probing, call opening, closure, professionalism, compliance, and AOI metrics with granular scoring.
Real-time dashboards with downloadable reports, trend analytics, and sentiment heatmaps.
Provides customer emotional state, intent, query classification, resolution confidence, and frustration index.
Accurate speech-to-text and sentiment scoring across Indian and international languages — English, Hindi, Arabic, Spanish, Chinese, and more.
From audit summaries to sentiment heatmaps and AOI metrics — every dashboard is built around actionable insights for quality, coaching, and compliance teams.
Move from sample-based manual audits to 100% automated auditing — improving compliance, training accuracy, and CX outcomes.
Identify negative calls in real time, detect customer frustration, and enable proactive interventions.
Reduce manual auditor workload, lower review time, and streamline quality management.
Achieve uniform scoring rules globally across languages, markets, and teams.
Inconsistent agent performance and rising escalation rates. AIQMS delivers real-time sentiment alerts, AOI detection, and quality coaching insights.
Manual audits cannot scale to millions of calls. AIQMS provides 100% automated auditing with multilingual support.
Compliance deviation and regulatory risks. AIQMS ensures uniform scoring, transcript-based evidence, and compliance tracking.
High customer churn due to poor service experience. AIQMS provides sentiment-driven churn detection and service improvement insights.
Move from sample-based manual audits to AI-powered, 100% automated quality monitoring — unbiased, multilingual, and real-time.
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