Our client, a Tier-1 mobile network operator serving 38 million subscribers across the Middle East, was experiencing chronic network instability. Their legacy monitoring stack — a patchwork of siloed tools built over a decade — generated over 14,000 daily alerts, the vast majority of which were duplicates or false positives. NOC engineers spent more time filtering noise than responding to real incidents.
Mean Time to Detect (MTTD) had ballooned to 47 minutes, with Mean Time to Resolve (MTTR) averaging 3.2 hours for P1 incidents. Unplanned outages were costing the operator an estimated $2.3M per quarter in lost revenue, SLA penalties, and customer churn. Leadership recognised that a full-scale operational transformation — not another tool purchase — was required.
Altruist deployed a three-phase operational transformation combining our proprietary platforms with embedded SRE teams — replacing fragmented monitoring with a unified, intelligent operations centre.
Replaced 7 legacy monitoring tools with Altruist's FIREBIRD platform, consolidating all network telemetry into a single pane-of-glass view with ML-driven alert correlation that reduced noise by 91%.
Deployed 24/7 on-site and remote SRE squads operating a follow-the-sun model across 3 regions. Teams were integrated into the client's NOC with shared runbooks, escalation paths, and real-time incident command.
Deployed QAFM's predictive module to identify degradation patterns before they escalated. The system learned from 18 months of historical incident data to forecast failures 30–45 minutes ahead of impact.
Unplanned network outages dropped from 23 incidents/month to fewer than 9 within the first 90 days
ML-driven correlation reduced actionable alerts from 14,000/day to under 1,300 — letting engineers focus on real issues
MTTD dropped from 47 minutes to 12 minutes; MTTR improved from 3.2 hours to under 50 minutes
Reduced SLA penalties, lower churn, and operational efficiency gains delivered $6.1M in annualised cost savings
Altruist didn't just give us a new dashboard — they fundamentally changed how our NOC operates. The combination of FIREBIRD's intelligence and their embedded SRE teams gave us visibility and control we never had before. We went from firefighting to forecasting, and the impact on our SLAs and subscriber experience has been transformative.
Discover how AltruistWorld delivers measurable impact across telecom, logistics, BPO, technology, and beyond.
View All Case Studies